Terms and Conditions

We want every iCandles order to arrive as expected. If there is an issue with your purchase, please contact us as soon as possible.

Returns & Refunds

• Change of mind: Refund requests must be submitted within 24 hours of purchase and before the order has been processed or shipped.

• Damaged or incorrect orders: If your order arrives damaged or you receive the wrong item, contact iCandles promptly. We may request photos of the product and packaging to verify the issue.

• Product condition: Returned merchandise must be unused, unaltered, and in its original condition and packaging. Items that have been burned, used, modified, or intentionally damaged are not eligible for return.

• Approval: All returns, exchanges, and refunds are subject to review and approval under this policy.

• Refund processing: Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Need Help?
Contact iCandles Customer Support at (602) 587-6979 or contact@icandles.shop. 

iCandles Return and Refund policy consists of:

• Same-day / within 24 hours of purchase are eligible for refund. 
• Return, exchange or refund depends on state of item that is not intentionally tapered with.
• Damaged or wrong product shipped on company behalf, qualifies as a valid reason for return.
• To initiate a return process, contact customer service by calling (602) 587-6979; ask to be directed to customer service for refund or send a email to iCandlestherapy@gmail.com requesting refund.
• Refund process duration may vary, and payment details depends on initial transaction method.